Privacy Policy

At StrutPro ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, Strutpro.co.za ("Website"), interact with us, or purchase our cable management and reticulation products and services. By using our Website or engaging with us, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information, depending on how you interact with us:

1.1 Information You Provide:

Name, email address, phone number, and physical address when you place an order, request a quotation, or contact us.
Payment details (e.g., bank account or card information) for processing transactions.
Business-related information (e.g., company name, VAT number) if you are an account client or bulk purchaser.

1.2 Information Collected Automatically:

Technical data such as your IP address, browser type, device information, and browsing behavior when you visit our Website, collected via cookies or similar technologies (see Section 6 below).
Usage data, including pages visited and time spent on the Website.

1.3 Information from Third Parties:

Details provided by delivery partners or payment processors to facilitate orders and transactions.
Information from credit bureaus or references if you apply for a credit account with us.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders, including delivery of cable management and reticulation products.
To provide quotations, invoices, and account statements.
To communicate with you about your orders, inquiries, or updates to our services.
To manage payment transactions and recover outstanding debts, where applicable.
To improve our Website, products, and services by analyzing usage trends and customer preferences.
To comply with legal obligations, such as tax reporting or POPIA requirements.
To send you marketing communications (e.g., product updates or promotions), only with your consent where required by law.

3. Legal Basis for Processing

We process your personal information based on:

Contractual Necessity: To fulfil orders, deliver goods, and provide services as per our Terms and Conditions.
Legitimate Interests: To improve our business operations, manage client relationships, and ensure efficient communication.
Consent: For optional activities like marketing emails, where you have explicitly agreed.
Legal Obligation: To comply with South African laws, such as tax or consumer protection regulations.

4. Sharing Your Information

We may share your personal information with:

Service Providers: Third parties such as delivery companies, payment processors, or IT support providers who assist us in operating our business, under strict confidentiality agreements.
Legal Authorities: When required by law, court order, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, with notice to you where feasible.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
Transactional data (e.g., order history) is typically kept for 5 years to meet tax and accounting requirements under South African law.
Marketing consent records are retained until you withdraw consent, after which they are deleted.
Once no longer needed, your information is securely deleted or anonymized.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website, track usage, and analyze trends.
You can manage cookie preferences through your browser settings. Disabling cookies may limit some Website functionality.
For more details, please contact us at sales@strutpro.co.za (mailto:sales@strutpro.co.za).

7. Your Rights

Under POPIA, you have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Ask us to update or correct inaccurate information.
Deletion: Request the deletion of your information, subject to legal retention requirements.
Objection: Object to processing based on legitimate interests, including direct marketing.
Restriction: Request that we restrict processing in certain circumstances.
Data Portability: Request your information in a structured, machine-readable format, where applicable.

To exercise these rights, please contact us at sales@strutpro.co.za (mailto:sales@strutpro.co.za). We will respond within 30 days, as required by law.

8. Data Security

We implement reasonable technical and organizational measures (e.g., encryption, access controls) to protect your personal information from unauthorized access, loss, or misuse.
However, no online system is 100% secure, and we cannot guarantee absolute security. You share information with us at your own risk.

9. International Transfers

If your information is transferred outside South Africa (e.g., to international suppliers or service providers), we ensure it is protected by appropriate safeguards, such as contractual agreements compliant with POPIA.

10. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices, and this policy does not apply to those sites. Please review their policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of our Website or services after changes constitutes acceptance of the new policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: sales@strutpro.co.za

We are committed to addressing your inquiries promptly and in accordance with applicable laws.